FAQS: ORDER GUIDELINES
Q: WHICH PAYMENT METHODS DO YOU ACCEPT?
A: If you are making a walk-in purchase we accept Cash or Credit/Debit Card otherwise all other purchases must be paid through our website using our site's payment processor, PayPal, and/or Apple Pay.
Q: HOW LONG IS SHIPPING ?
A: 3-8 Business Days or 1-5 Business with Express Mail
Q:CAN I USE TWO COUPONS ?
A: No, only one coupon/discount per person per order.
Q: CAN I PICKUP MY ORDER ?
A: Yes, be sure to choose the pick up option during checkout. An confirmation and instruction email will be sent to you within 24 hours. However, due to COVID-19 physical contact may be restricted contact us before scheduling a pick-up.
Q: WHAT'S TAKING MY ORDER SO LONG ?
A: Once your has order been shipped use your tracking number to follow/track your order. Once your order has been shipped from our facility the usual wait time is 3-8 business days. However, due to COVID-19 please expect an extended wait time between 7-15 business days.
Q: CAN I EXCHANGE OR RETURN MY ORDER ?
A: Contact us with your issue and reasoning to open a dispute by emailing us or filling out the "Get in touch" form on our website however there are NO EXCHANGES. Read our store policies to learn more.
Q: WHY HAVEN'T I GOTTEN A RESPONSE TO MY MESSAGE, EMAIL, OR CALL ?
A: We get many messages , emails, and calls throughout the day but we try our best to respond as soon as possible. We can guarantee a response within 24-48 hours.
FAQS: HAIR DISCLAIMER
Q: HOW MANY BUNDLES DO I NEED ?
A.The amount of bundles needed, depends on the type of look you are going for. Typically the amounts of bundles needed are:
12”-20” = 3 bundles
20”-26” = 4 bundles
26”-30” = 4+ bundles
Q: HOW LONG DOES THE HAIR LAST ?
A: Our hair is 100% virgin hair therefore with the proper care it can last up to 3 years+
Q: WHY IS MY HAIR GETTING TANGLED ?
A: The hair can sometimes become tangled due to dirt or oil build up, too much heat stripping it from its natural state, not combing your hair out daily or simply dryness. So to avoid this we suggest washing and conditioning your hair at least once a week, use heat protectant when using heat, comb out daily with wide tooth comb, and protecting hair at night with an silk scarf or bonnet.
Q: CAN THE HAIR BE DYED OR BLEACHED ?
A: The answer is yes! But we always recommend having your stylist bleach and dye your bundles for the best results and to avoid any damage.